Delivery and Returns
Standard UK Delivery Information
For all UK standard deliveries, Spectrum Collections uses Royal Mail to fulfil all orders.
This service is a 2-3 day tracked service from receipt of your order dispatch confirmation email. If your parcel will not fit through the standard letterbox and no-one is available to accept your delivery, your parcel will be held at your local sorting office for collection. If in the event your parcel has failed to be collected, it will be returned to us and unfortunately there will be a further charge in order for us to ship the items to you again.
For all UK Next Day deliveries Spectrum Collections use DHL Express to fulfil all orders.
This service is a 24hr tracked working day service from receipt of your order dispatch confirmation email. If no-one is available to accept your delivery, your parcel will be held at your local sorting office for re-delivery. DHL will attempt 3 times to re-deliver the parcel and may contact you directly to arrange a convenient delivery date.
Unfortunately we cannot guarantee delivery on a bank holiday, so please expect your delivery on the next working day.
Please track your parcel via the tracking link received in your shipping confirmation email. As we're unable to keep on each individual parcel if there are any issues with your tracking information please contact us on firstname.lastname@example.org and we will be happy to help.
For all international deliveries, Spectrum Collections offer a fully tracked service with either DHL Express or TrakPak to fulfil all orders.
A tracking number for your delivery will be sent via email upon dispatch of your order.
Depending on the delivery destination, DHL Express deliveries will be made within 5 to 7 working days from receipt of your dispatch email.
Trakpak deliveries will be made within 7 to 12 working days from receipt of your dispatch email.
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information and estimated costs.
If no-one is available to accept the delivery, a card will be left for you to arrange collection.
Standard Delivery times:
UK: 2-3 working days
Europe: 5-10 working days
USA: 7-12 working days
Rest of the world: 5-14 working days
Though we hope you will be very happy with your order, Spectrum Collections accepts returns and exchanges of unwanted and unused items within 14 days of receipt.
Unfortunately we're unable to cover the cost of return postage on unwanted items.
Please send all returns to our warehouse:
C/O Cloud Fulfilment
Unit 8A Festival Way
Festival Leisure Park
Simply return your products within 14 days of receipt of the products, unused and in their original packaging. Please return items using a recorded mail service as it is out of our control if the products don't make it back to us safely.
Please email email@example.com with 'Returns' and your personal Order Number in the subject line, and your reason for return in the email body. We will respond with further information on the returns process. Please allow 10 - 14 working days for us to process your refund, though please be advised that it may take between 3 - 5 working days for any refunds to appear on your banking statement.
All refunds are made through our secure on-line payment system. We don’t store any card or payment details so the refunded payment will go back onto the same card you used to make the original payment or via PayPal.