Shipping policy
Shipping Policy
Where We Ship From
- UK orders are fulfilled from our UK warehouse.
- USA orders are fulfilled from our USA warehouse.
- All other destinations are fulfilled from our UK warehouse.
Order Processing
We aim to process all orders within 24 hours of purchase. During busy or sale periods, processing may take 1-2 working days.
"Processing" refers to the time it takes us to prepare and dispatch your order from our warehouse — this is separate from shipping/transit time (see below).
Shipping Times
We offer standard tracked shipping on all orders.
| Destination | Estimated Transit Time (from dispatch) |
|---|---|
| United Kingdom | 2-3 working days |
| European Union | Shipping will resume soon |
| Rest of World | 7-12 working days |
| United States | 2-5 working days |
Please note these are estimates only, once your order has left our warehouse, and do not include our processing time above. Delivery times may be affected by customs processing, local carrier delays, seasonal peak periods, or other circumstances outside our control. Once your parcel is within the carrier's network, we're unable to influence or expedite delivery.
Tracking
Once your order has been processed by our warehouse, you'll receive a tracking link by email. The tracking link becomes active once the parcel receives its first scan by the carrier - it's normal for tracking to show no updates for a short period before this happens.
Duties, Taxes and Customs (International Orders)
For orders shipped outside the UK, we use a Delivered Duty Paid (DDP) service. This means any applicable duties and taxes are calculated and collected at checkout, so there should be no additional charges on delivery.
Duty and tax amounts are set by the destination country and are outside of our control. We're unable to adjust, waive, or refund these charges once applied at checkout.
Shipping Costs
[INSERT: shipping cost details — e.g. flat rate, free shipping threshold, or cost calculated at checkout by weight/destination]
Note: you haven't given me the actual costs/thresholds yet — let me know and I'll fill this in.
Incorrect Shipping Addresses
Please ensure your shipping address is correct and complete at checkout. It's the customer's responsibility to enter and check their shipping address — an incorrectly entered address may cause delays with the carrier, and we're unable to guarantee delivery in these cases.
If you notice a mistake in your shipping address, please contact us as soon as possible at contact@spectrumcollections.com with your order number so we can help.
Lost, Delayed or Damaged Parcels
If your parcel is deemed lost, we will ship a replacement at our cost. As part of this process, we may ask you to sign a declaration confirming you haven't received the item, which we can provide to the carrier.
Parcels may be subject to delays during seasonal or peak periods. Once a parcel is within the carrier's network, delivery delays are outside of our control.
For damaged or defective items, please refer to our Return & Refund Policy for how to report and resolve the issue.
[INSERT, if applicable: how many days after the estimated delivery window a parcel is officially considered "lost" — e.g. "10 working days past the estimated delivery date"]
PO Boxes and Restricted Addresses
We're unable to deliver to PO boxes or other restricted addresses.
Order Fulfilment
All items in your order will ship together from the same warehouse, based on your delivery destination (see "Where We Ship From" above).
Contact Us
If you have any questions about your shipment, contact us at contact@spectrumcollections.com with your order number.